Changelog

Landing page, homepage, FAQ, help center, SEO and install guides rewritten; onboarding flow, trial UX and install check (reads the customer's site for the widget).

Widget: themes, mobile layout, accessibility, faster load, conversation tools, live preview next to widget settings, more languages, visitor privacy (visitor can delete their chat), spam control, chat budget.

Inbox: filters and search, tags, saved replies (team or personal), assignment rules (round robin, least busy, department), SLA targets with reminders, staff summaries at handoff and close, conversation summary, offline flow, handoff hours and review, answer guard.

CSAT survey after a chat closes (one-click email links, valid 30 days).

Messenger-style home, global search, notification center (duplicates absorbed), notification preferences, print views, sessions and devices list with sign-in country.

Calls: missed-call follow-up mark. Templates: undo the latest vertical template apply.

Privacy: owners can export their data and request business deletion (waiting period, staff approve).

Settings reorganised (one home per setting), error and empty states, mobile app pass, daily owner and staff views.

Maintenance page when web or API is down.

Knowledge: multi-language KB, FAQ import and performance.

Onboarding emails: day 1 "install your widget" and day 3 "train your AI" (replace the old knowledge nudge).

Widget: language catalogs and visitor language negotiation; Hebrew chat and verification codes; RTL direction kept in the chat panel.

Faster dashboards (charts load deferred, no layout shift) and faster conversation lists and reports.

Promotional emails honour opt-outs; email templates verified.

CSV import/export handles all transfer encodings and boundaries.

Keyboard focus, dynamic details and enrollment states pass the accessibility audit.

Simpler portal. Eight sections. Your AI gathers every assistant setting in one page, with a five-step setup checklist and a Go live button that is always visible.

Real homepage chat: visitors talk to the AI, and the conversation lands in the chat desk. Cost limits apply per conversation, visitor, IP and day.

AI Studio v3. Add a model from any company in three steps; a provider turns on only after its key test passes. A Tasks tab shows which model runs each task; provider health is checked every 10 minutes.

Customers choose their AI model and can bring their own key.

AI guide, no handoff by default: the AI answers and guides; complaints and refunds get a polite pointer to the business contact. Emergency, severe guardrail and budget pause paths stay. A business can switch handoff back on.

Automatic language: the AI answers in the customer's language, any language. The widget has no language picker. Fixed texts keep six hand-written languages and translate the rest, English on failure.

Search and AI discoverability. A crawler switch, explicit AI-crawler rules and indexable content pages.

Booking and policy texts now read correctly in Arabic, Persian and Russian; Arabic hour plurals are correct.

Phone-first portal and site: one-column layouts, a bottom tab bar, 44 px touch targets, 16 px fields, no sideways scrolling.

Chat desk: saved replies, one-step takeover, drafts, "is typing" in the widget, auto-return to the AI.

Widget Studio: presets, colors, shapes, dark mode, live preview, contrast check, versions and rollback.

Auto-designed widget: the site scan proposes a design and quick replies; nothing goes live until you apply it.

Contact details before chat: ask for name, email or phone before, during or after a chat, with consent, spam checks and stats.

Google Calendar: the AI books, moves and cancels, and changes made in Google flow back.

Better forms: clear inline errors and fixes for the signup and setup bugs.

Payment methods: Stripe card, Canadian PAD, US ACH, Bacs, SEPA, wallets, bank wire and Interac e-Transfer, picked by country.

Canadian processors: Moneris, Helcim, VoPay (Interac, with automatic or manual withdrawal to the bank), payout reconciliation.

Canadian phone providers: SMS and voice through Telnyx, VoIP.ms, Plivo and Vonage, STOP/ARRÊT handling, and a call-forwarding wizard for Canadian carriers.