Help center

• Getting started

  Set up your assistant, install the widget and test it.

  • Set up your assistant
  • Install the chat widget
  • Install on WordPress
  • Test your assistant in the Playground
  • Install on Shopify
  • Install on Wix
  • Install on Squarespace
  • Install on Webflow
  • Install on a plain HTML site
  • Install with Google Tag Manager

• Conversations and leads

  The inbox, urgent requests and leads.

  • Answer and take over conversations
  • Handle urgent requests
  • Work with leads and scores

• Your assistant

  Knowledge, agent settings, automations and channels.

  • Add knowledge sources
  • Approve knowledge proposals
  • Adjust tone, languages and handover
  • Set up follow-ups
  • Connect WhatsApp, SMS, email and more
  • Proactive messages and cart recovery

• Booking

  Appointments, calendars, deposits and reminders.

  • Connect your calendar and set up booking
  • Deposits and reminders

• Results

  Insights, weekly reports and value.

  • Read your insights
  • Your weekly report
  • Value and ROI

• Account and billing

  Team, notifications, billing and support.

  • Invite your team and set roles
  • Notification settings
  • Plans, usage and invoices
  • Contact DICE support

Can’t find it? Contact us and a person will answer.

Installing the widget or sending store events? See the documentation.