Questions we hear most
Pricing, trial, payments, privacy, languages, install and cancelling. Still stuck? Book a call.
Answers
How much does DICE cost?
Plans are priced by the conversations you handle, monthly or annual, in US dollars, Canadian dollars, euros or Turkish lira. Annual plans cost ten times the monthly price, so two months are free. The pricing page shows every plan and limit.
Is there a free trial?
Yes. Self-service plans start with a free trial and no card is needed to start. While we run the pilot program, new accounts need an invite; join the waitlist and we will send one.
Which payment methods work in Canada?
Cards. Canadian businesses can also pay by pre-authorized debit or Interac e-Transfer, depending on what is enabled for the account. Taxes such as GST/HST/QST are added where they apply and shown on the invoice.
Where is my data kept, and who can see it?
Every business’s data is separated at the database level. DICE staff can see conversations only through time-limited, logged access with a stated reason, and you get a notice when it happens. You can export your data at any time. After an account ends you can export for 30 days; then it is deleted.
How does DICE handle privacy law?
It was built for PIPEDA and Quebec Law 25 in Canada, KVKK in Turkey and GDPR in the EU. The legal pages are drafts pending legal review, and we do not claim certifications we do not hold.
Which languages does it speak?
English, French, Turkish, Arabic, Persian and Russian. It detects the customer’s language per conversation and supports right-to-left text.
How do I install the chat widget?
Copy one line of code from the setup checklist and paste it into your site. Most businesses finish setup in an afternoon. The help center has step-by-step guides.
Can I cancel any time?
Yes, in Billing & usage. Your plan stays active to the end of the period you paid for, and you can export your data.
Still have a question?
Try the agent on your own website, or book a call and we will answer it with you.