Terms of service

The agreement

These terms are an agreement between DICE ("DICE") and the business that creates an account ("you"). By using DICE you accept them on behalf of your business.

The service

DICE provides an AI agent that answers your customers from the content you provide, a customer portal, and related features described on our website. Features differ by plan.

Your account

Keep sign-in details safe and turn on two-factor authentication. You are responsible for the people you invite and what they do in your account.

Your content and your customers

• You own your content and your customers’ data. You give DICE the rights needed to host and process it to provide the service.
• You are responsible for having a lawful basis to collect your customers’ data, for your own privacy notice, and for the content the agent answers from.
• DICE processes your customers’ personal data under the data processing agreement, which forms part of these terms.

AI answers

The agent answers from your content and shows its sources, and it hands over to your team when it is unsure. It can still make mistakes. Review important answers, keep your content current, and use approval mode where a wrong answer would be costly. The agent does not give medical, legal or financial advice.

Acceptable use

Follow the acceptable use policy.

Plans, billing and trials

• Prices are shown on the pricing page and in the portal, before tax.
• Subscriptions renew automatically until cancelled. You can cancel in the portal; the plan runs to the end of the paid period.
• Usage above plan limits follows the setting you choose in the portal. Automatic upgrades happen only if you turned them on.
• Unpaid invoices can lead to suspension after the notices described in the portal.

Availability

We aim for the targets in the service level agreement. Scheduled maintenance is announced on the status page.

Ending the agreement

You can stop at any time. We can suspend or end accounts that break these terms or the law. After an account ends you can export your data for 30 days; then it is deleted as described in the privacy policy.

Liability

To the extent the law allows, DICE’s total liability is limited to the fees you paid in the 12 months before the claim, and DICE is not liable for indirect or consequential losses.

Changes

We may update these terms. We announce material changes at least 30 days before they apply.

Contact

the address on our contact page (/contact)