Set up follow-ups
Polite follow-ups for leads who go quiet, and when they stop.
Open Automations → Follow-ups.
Sequence
Set the delays between messages (for example 1 day, 3 days, 7 days) and edit each message. SMS and WhatsApp use your connected channel.
When follow-ups stop
Follow-ups stop automatically when the customer replies, books, opts out, or the lead is closed. DICE checks again right before each message goes out.
Quiet hours
Messages never go out during the customer’s night in their time zone.
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Updated September 26, 2026. Still stuck? Contact support.