Skip to content

Approve knowledge proposals

Turn your team’s answers into knowledge the assistant can use.

When the assistant cannot answer and a person on your team does, DICE proposes a new question-and-answer pair. Personal details are removed first. Similar questions are grouped.

Review proposals

  1. Open Knowledge and the proposals list.
  2. For each proposal choose Approve, Edit then approve, or Reject.
  3. If an answer is only true for a while ("closed this week"), set an expiry date. DICE requires one for time-bound answers.

Nothing is added to knowledge without approval. A digest email lists new proposals if you turned it on.

Was this article helpful?

Updated September 26, 2026. Still stuck? Contact support.