Adjust tone, languages and handover

Open Agent settings.

Tone & languages

Choose friendly or formal, short or detailed answers, the languages you serve and your default language. Quebec businesses keep French as the default.

Safety & handoff

Choose when the assistant hands over: low confidence, a request for a person, complaints, and your emergency phrases. Edit the safety message customers see in an emergency.

Hours and service area

Set your opening hours and holidays under Hours, and where you work under Service area. The assistant uses them for answers, bookings and lead scores.

Routing

Under Routing, send certain kinds of requests to a department, for example complaints to the office manager.