Proactive messages and cart recovery

Proactive messages

Under Agent settings → Proactive, turn on triggers such as a long visit to your pricing page or exit intent, and write the message for each. DICE applies courtesy rules: at most one proactive message per visit, a pause of at least 7 days after a visitor dismisses one, never on checkout or order confirmation pages, and never full screen on mobile.

Cart recovery

Under Automations → Cart recovery, turn on up to three messages after a cart is abandoned: after 1 hour, 24 hours and, only if you write and enable an incentive, 72 hours. Messages go only to customers who gave marketing consent, and stop when they buy. Your store must send cart events; see Store events.