Connect WhatsApp, SMS, email and more
Answer customers on the channels they already use.
Open Channels & integrations → Messaging.
Available channels
- Website chat (the widget)
- WhatsApp through Meta’s Cloud API
- Instagram and Messenger
- Telegram
- SMS through the provider configured for your region
- Email: forward your inbox to the inbound address shown
After connecting, use the test button to send yourself a message. Each connection shows its status.
WhatsApp messages outside the 24-hour customer window need approved templates. DICE falls back to another channel when no template exists.
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Updated September 26, 2026. Still stuck? Contact support.