Install with Google Tag Manager
Add the chat through a Tag Manager container.
Use this when your site already loads a Google Tag Manager container.
Before you start
Open Setup checklist → Install the chat widget and copy your snippet. It is one line and looks like this, with your own address and code:
<script src="https://YOUR-DICE-HOST/widget/v1/loader.js" data-business-id="YOUR-CODE" async></script>Steps
- Open your container in tagmanager.google.com and click Tags → New.
- Name the tag DICE chat. Under Tag Configuration choose Custom HTML and paste your snippet.
- Under Triggering choose All Pages.
- Click Save, then Submit and Publish the version. Use Preview first if you want to test on your site.
Notes
If your cookie banner blocks tags until consent, the chat appears only after visitors accept. Set the trigger to fire in the same consent group as your other functional tags.
Check that it works
Open your public site in a private window. The chat button appears in the corner within a few seconds. If it does not, see Install the chat widget and check Agent settings → Widget → Allowed domains: your site's domain must be on the list.
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Updated November 10, 2026. Still stuck? Contact support.