Read your insights
What customers ask, what went unanswered and what they could not get.
Open Insights.
- What customers asked: topics with counts and trends.
- What went unanswered: questions the assistant could not answer. Add knowledge for the top ones.
- Requested but unavailable: products or services customers wanted that you do not list, with an estimated revenue gap. The estimate shows its formula.
- Where conversations started, Countries and languages, and Peak contact hours.
Insights never show customer names, emails or phone numbers.
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Updated September 26, 2026. Still stuck? Contact support.