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Shopify

Connect your Shopify store so the assistant answers with live prices, stock and order status, and turn on the chat from your theme editor.

Connect

  1. In the portal, open Stores and CRMs → Online store, choose Shopify and enter your your-store.myshopify.com address.
  2. Approve the app in Shopify. It asks to read products, inventory and orders only.
  3. Back in DICE, click open the theme editor, turn on the DICE chat app embed, enter your business code and save.

If you installed the app from the Shopify admin first, sign in to DICE when asked; the store is added to your business.

What DICE reads

  • The catalog (names, descriptions, links, images, types) to help the assistant find products. Prices and stock are never copied: they are read live from Shopify when a customer asks.
  • Orders, only for a customer who gives both the order number and the order email.
  • Paid orders that carry the chat's cart attributes, to show which sales followed a conversation.

Privacy requests

Shopify's customer data requests and redaction requests become privacy requests in Privacy center, so they follow the same steps and deadlines as other requests. When a shop uninstalls, its store data is removed from DICE.

Before the app is listed

Until the DICE app is available in the Shopify App Store, add the chat with the snippet from Setup → Install the chat widget in layout/theme.liquid, right before </body>.