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WordPress and WooCommerce plugin

The DICE plugin adds the chat to your WordPress site. With WooCommerce, the assistant also reads prices, stock and orders live from your store.

Install

  1. In the portal, open Stores and CRMs → Online store, choose WooCommerce and download the plugin zip.
  2. In WordPress: Plugins → Add New → Upload Plugin, choose the zip, install and activate. Requires WordPress 6.5+ and PHP 8.1+.
  3. Open Settings → DICE and click Connect to DICE. Sign in, approve, and you are sent back connected. To connect by hand, enter your site address in the portal to get a connection code and paste it in the plugin.

The chat appears on every page. Turn it off per page type in the plugin settings.

What the assistant can do with WooCommerce

  • Quote the current price and stock of a product. Prices are read live from your store for each question; when the store does not answer, the assistant asks the customer to check the product page and links it.
  • Look up an order only when the customer gives both the order number and the billing email. The lookup runs on your server.
  • Answer shipping and returns questions from your policy pages.
  • Record carts of shoppers who chatted, for recovery messages to customers who agreed to marketing.
  • Show in DICE which paid orders followed a conversation (direct or assisted).

What is sent to DICE

Product names, descriptions, SKUs, links, images and categories (not prices or stock); your policy page text; and, for shoppers who used the chat, cart contents and order totals with the chat's visitor id. Requests from DICE to your site are signed and expire after five minutes.

Uninstall

Deleting the plugin removes its settings, scheduled tasks and the chat ids stored with orders. Disconnect the store in the portal to remove the catalog from DICE.