Istanbul online stores: answer shoppers, recover carts with consent, show the revenue
Istanbul stores sell across Turkey and abroad, and shoppers ask about sizes, shipping and returns on the product page and on WhatsApp. DICE answers from your catalog and policies, recovers abandoned carts only with consent, and shows the revenue the assistant influenced.
E-commerce in Istanbul: what is different
- Distance sales in Turkey follow the Distance Contracts Regulation, including the right of withdrawal. The agent answers returns questions from your own returns page, word for word where it matters.
- Cart recovery messages are commercial electronic messages: DICE sends them only with prior consent that you record in İYS, and stops on opt-out.
- Shoppers abroad write in English, Arabic and Russian. The agent answers in their language from your catalog.
Languages your customers use
Istanbul inquiries arrive in Turkish, and for many businesses a good part come in English, Arabic, Russian, Persian or German from residents and visitors. WhatsApp is often the channel customers pick first.
Rules that shape your replies
KVKK (Law No. 6698) requires a clarification notice (aydınlatma metni) before collecting data and explicit consent (açık rıza) where the law asks for it, including for health data. Data controllers above the thresholds register in VERBİS. Commercial electronic messages need prior consent, and consents are recorded in İYS, the message management system. Rules for transferring data abroad were revised in 2024.
DICE shows your clarification notice before the chat collects details, records explicit consent with the text shown, and never sends a marketing message without a consent on file. You choose the data region at signup, and every customer record can be exported or erased.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for e-commerce in Istanbul
Product answers
Sizes, stock and shipping from your catalog.
Consent-based cart recovery
Messages only with consent, stops on purchase.
Revenue attribution
Direct and assisted sales shown separately, with the formula.
Questions from Istanbul
Does cart recovery respect İYS rules?
DICE sends recovery messages only to shoppers with marketing consent on record and stops on opt-out or purchase. Keeping İYS records current is part of your consent process.
Can it answer returns questions correctly?
It answers from your returns page and links it, so the shopper sees your own policy.
Does it work on WhatsApp?
Yes. WhatsApp and the website chat share one agent, and cart links work in both.
How do we know what revenue it brought?
The portal shows direct and assisted sales separately, each with the formula and the attribution window.
More: E-commerce with DICE
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.