Toronto real estate teams: every listing inquiry answered and qualified
Toronto buyers message about several listings at once and move on fast. DICE answers from your listing pages, asks the qualifying questions your team uses, books showings and routes serious buyers to the listing agent.
Real estate in Toronto: what is different
- Ontario registrants are regulated by RECO under the Trust in Real Estate Services Act. The agent shares facts from your listings and leaves representation questions to your agents.
- Buyers ask about the building, maintenance fees and nearby transit. The agent answers from your listing page and marks what it cannot confirm.
- Follow-ups to buyers who did not book follow CASL: consent first, your name on every message, stop on request.
Languages your customers use
Toronto customers write in English first, and many switch to the language they use at home: Mandarin, Cantonese, Punjabi, Tamil, Tagalog, Urdu, Persian, Portuguese, Spanish or Italian. A reply in the customer’s own language often decides who gets the job.
Rules that shape your replies
Private businesses in Ontario follow PIPEDA for personal information. Commercial emails and texts fall under CASL: you need consent, you must say who is writing, and every message needs a working unsubscribe. Organizations with 50 or more employees in Ontario also have AODA duties for an accessible website.
DICE records consent with the exact wording and policy version, stops follow-ups on STOP or unsubscribe, and sends in your business name. The chat widget is designed for WCAG 2.1 AA and checked with automated accessibility tests: keyboard use, screen-reader labels, visible focus.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for real estate in Toronto
Showing requests
Books showings into the listing agent’s calendar.
Buyer qualification
Budget, timing and financing questions you choose.
Agent routing
Hot leads go to the right agent at once.
Questions from Toronto
Can the assistant book a showing for a specific listing?
Yes. It checks the listing agent’s calendar and books a slot, then sends the confirmation to both.
Will it answer questions about maintenance fees?
Only from what your listing page states. If the page does not say, it offers to have the agent confirm.
Does it pre-qualify buyers?
It asks the questions you set, such as budget, timing and financing status, and scores the lead with the breakdown visible.
Is it CASL compliant for follow-ups?
It follows up only with consent, names your brokerage in each message and stops on opt-out.
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See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.