It answers from your content, or it does not answer
The agent searches your website, documents and approved answers before it writes. Each reply links the page it came from. When your content has no answer, it says so and offers a person instead of guessing.
What keeps answers honest
Sources on every answer
Replies cite the page or document used. Numbers such as prices appear only when a source contains them.
Hidden instructions ignored
Text on a crawled page that tries to instruct the agent is flagged and never followed.
Clear handover rules
Low confidence, a request for a person, a complaint or an emergency hands the conversation to your team with a summary.
Approval mode
On plans with approval mode, replies wait for a person to approve them for a time window you set.
Emergency detection
Industry templates include emergency phrases in each language. The customer gets a safety message and your on-call person is alerted.
Honest about being an AI
The agent says it is an AI assistant when asked and never pretends to be a person.
What it can do in a conversation
Answer and qualify
Answers the question, then asks one thing at a time to fill in the lead: name, contact, service, timing, location.
Book
Offers real open times from your calendars, holds the slot while the customer decides, and confirms with a calendar invite.
Quote
Gives a price range only where your pricing rules allow it; otherwise it takes a quote request for your team.
Follow up
Sends polite follow-ups on the schedule you choose and stops at once when the customer replies, books or opts out.
Escalate
Routes urgent and sensitive requests to the right department and on-call person, with the context attached.
You set how it sounds
Tone and length
Friendly or formal, short or detailed.
Languages
English, French, Turkish, Arabic, Persian and Russian, detected per message.
Industry templates
Starting questions, services, scoring weights and safety phrases for your field. You edit everything.
About the agent
Can it make things up?
It is built not to. The agent may only use your content, numbers must appear in a cited source, and replies that fail these checks are replaced by a safe message and a handover.
What happens when it does not know?
It says it does not have that information and offers to connect the customer with your team. The question is logged as a knowledge gap, and your answer can become new knowledge after you approve it.
Which AI models does it use?
DICE routes requests to large language model providers through one gateway with fallbacks and cost limits. The providers in use are listed on the trust center sub-processor list.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later. No card, no call.