Your team sees everything and can step in at any moment
Web chat, WhatsApp, SMS, email, Telegram, Instagram and Messenger land in one inbox. Join a conversation with one click; the agent pauses until you return it to the AI.
Overview
Live view
New messages appear as they arrive. Filters for unread, needs a person, mine, snoozed and resolved.
Take over and release
The customer keeps the same conversation. The agent stays quiet while a person writes and resumes when released.
Urgent queue
Emergencies, requests for a person and unhappy customers go to a separate queue with an escalation chain if nobody opens them in time.
Saved replies
Reuse your team’s best answers.
Context on the side
The lead’s details, score, bookings and history next to the conversation.
On your phone
Install the portal as an app and get push notifications for new leads and urgent items.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later. No card, no call.