Every inquiry becomes a lead you can act on
The agent captures contact details and needs as it talks. DICE recognises returning customers across channels, scores each lead with rules you can read, and tells the right person.
Overview
One customer, one record
Matching on email, phone and channel identity merges duplicates, so a WhatsApp message and a web chat from the same person stay together.
A score you can explain
A deterministic 0 to 100 score from signals such as buying intent, a booking request, service area and contact details. The breakdown is shown on every lead.
Your weights
Change how many points each signal is worth and preview the effect on your recent leads before saving.
New-lead alerts
Email, SMS, push or in-app, to the people and departments you choose, respecting quiet hours.
Follow-ups that stop themselves
Sequences stop when the customer replies, books, opts out or the lead is closed. Stop conditions are checked again right before each send.
Export when you need it
CSV and spreadsheet export for people with export permission. Every export is logged.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later. No card, no call.