Find out what your customers actually want
Every Monday DICE emails a report built from your conversations: the top questions, what the agent could not answer, products people asked for that you do not offer, and where prospects dropped off.
Overview
Numbers from your data
Counts and trends are computed from your conversations. The written summary may only use numbers from that set, and every number is checked.
Requested but unavailable
Products and services customers asked for that you do not list, with an estimated revenue gap, labelled as an estimate with its formula.
Knowledge gaps closed
Questions the agent could not answer are grouped. Your team’s replies become proposed answers you approve, edit or reject. Nothing is added automatically.
Revenue generated
Leads, high-quality leads, bookings, attributed sales and recovered carts. "From the agent" and "assisted" are reported separately.
Cost saved
Resolved conversations × your handling time × your hourly rate, plus after-hours value, minus the subscription. You set every assumption.
Renewal value report
Before an annual renewal, a factual summary of the year: conversations, leads, bookings and traceable revenue.
About the numbers
How is attribution decided?
A sale counts as "from the agent" when the widget conversation reached checkout or the customer used a recovery link within the attribution window (30 days by default). It counts as "assisted" when the customer talked with the agent in that window. Everything else is not attributed.
Does the report contain customer names?
No. Aggregates never hold names, emails or phone numbers, and sample questions are stripped of personal details before they are used.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later. No card, no call.