Istanbul clinics: answer international patients in their language, around the clock
Istanbul dental, hair and aesthetic clinics hear from patients in Europe, the Gulf and the region at every hour. DICE answers from your treatment and package pages in the patient’s language, collects photos and travel dates, and books the online consultation.
Clinics in Istanbul: what is different
- Clinics and intermediaries serving international patients need the Ministry of Health’s health tourism authorization. Patients ask for it; the agent answers from your site.
- Health data is a special category under KVKK and needs explicit consent. DICE shows your clarification notice and records explicit consent before collecting photos or medical details.
- Patients ask about transfers, hotels and total package prices. The agent quotes only what your package pages state and routes custom quotes to your coordinator.
Languages your customers use
Istanbul inquiries arrive in Turkish, and for many businesses a good part come in English, Arabic, Russian, Persian or German from residents and visitors. WhatsApp is often the channel customers pick first.
Rules that shape your replies
KVKK (Law No. 6698) requires a clarification notice (aydınlatma metni) before collecting data and explicit consent (açık rıza) where the law asks for it, including for health data. Data controllers above the thresholds register in VERBİS. Commercial electronic messages need prior consent, and consents are recorded in İYS, the message management system. Rules for transferring data abroad were revised in 2024.
DICE shows your clarification notice before the chat collects details, records explicit consent with the text shown, and never sends a marketing message without a consent on file. You choose the data region at signup, and every customer record can be exported or erased.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for clinics in Istanbul
Around-the-clock replies
Answers in English, Arabic, German, Russian, Persian and Turkish at any hour.
Package questions
Quotes from your published packages with the link.
Coordinator hand-over
Custom plans go to your patient coordinator with photos and dates.
Questions from Istanbul
Can the assistant answer patients from Germany and the Gulf at night?
Yes. It answers at any hour in the patient’s language and hands custom quotes to your coordinator for the morning.
How does it handle health photos under KVKK?
It shows your clarification notice, asks for explicit consent and records the text before the patient uploads anything.
Will it confirm our health tourism authorization?
It answers from the authorization details you publish on your site and links the page.
Can it quote a full treatment package with the hotel?
Only packages and prices published on your site. Anything custom goes to your coordinator.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.