Montreal clinics: French-first patient messaging with Law 25 consent built in
Montreal patients expect French and ask detailed questions before they book. DICE answers from your pages in French by default, books consultations and keeps separate consent records for each purpose.
Clinics in Montreal: what is different
- Law 25 requires clear consent requested separately for each purpose. Booking, reminders and marketing each get their own consent with the French text stored.
- Health information is sensitive under Quebec law. DICE collects only booking details in chat and leaves clinical history to your intake forms.
- The widget tells patients they are writing to an automated assistant and offers a person at any time.
Languages your customers use
Montreal customers expect French first. Many write in English, and a meaningful number write in Arabic, Spanish, Haitian Creole, Italian, Mandarin, Vietnamese or Persian. Under Quebec’s Charter of the French Language, businesses serve and inform consumers in French, so French replies are the default and other languages follow the customer’s lead.
Rules that shape your replies
Quebec’s Law 25 adds duties that go further than PIPEDA: a named person responsible for personal information, consent that is clear and requested separately for each purpose, notice when a technology can identify, locate or profile someone, and disclosure when a decision is made only by automated processing. CASL governs commercial emails and texts.
DICE answers in French by default for Quebec businesses, stores separate consent records per purpose with the exact French wording shown, discloses that the assistant is automated, and lets the customer reach a person. Nothing is decided about a customer by the model alone.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for clinics in Montreal
French by default
Answers and reminders in French, other languages on request.
Consent per purpose
Separate records for booking, reminders and marketing.
Hand-over to staff
Clinical questions and complaints go to your team.
Questions from Montreal
Does the assistant say that it is automated?
Yes, at the start of every conversation, and it offers a person whenever the patient asks.
How are Law 25 consents recorded?
Each consent stores the purpose, the exact French wording, the policy version and the time. You can show a patient what they agreed to.
Can it take bookings for several practitioners?
Yes. Each practitioner has a calendar and the agent offers the slots that match the service.
Will it discuss a patient’s medical history?
No. It books the appointment and leaves medical questions to your team and your intake process.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.