Izmir clinics: WhatsApp and website questions answered from your own pages
Izmir patients message on WhatsApp and Instagram before they call, and international residents write in English. DICE answers both from your treatment pages, books appointments and sends reminders.
Clinics in Izmir: what is different
- One inbox covers the website chat, WhatsApp and Instagram, so a patient who starts on Instagram and continues on WhatsApp stays one conversation for your staff.
- KVKK explicit consent is requested before health details, with your clarification notice shown first.
- Appointment reminders with reschedule by reply reduce empty chairs without extra calls from reception.
Languages your customers use
Izmir customers write mostly in Turkish, with English from international residents, students and visitors, and some German, Russian and Arabic. Many expect an answer on WhatsApp or Instagram before they call.
Rules that shape your replies
KVKK sets the rules for personal data: a clarification notice before collection, explicit consent where required, and secure storage. Commercial electronic messages under Law No. 6563 need prior consent recorded in İYS.
DICE connects WhatsApp, Instagram and the website chat to one inbox, keeps consent records with each customer, and stops follow-ups when a customer opts out. Replies cite the page they come from, so staff can check any answer.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for clinics in Izmir
One inbox
Website chat, WhatsApp and Instagram together.
Turkish and English
Replies in the patient’s language.
Reception support
Your team can take over any conversation.
Questions from Izmir
Can patients book on WhatsApp?
Yes. The agent books on WhatsApp with the same calendar as the website and sends the confirmation there.
Does it answer in English for international residents?
Yes, and in German, Russian or Arabic when patients write in them.
Can reception take over a conversation?
Yes. Anyone with inbox access can join a live conversation and the agent stays quiet until it is handed back.
How is consent recorded under KVKK?
Each explicit consent stores the text shown, the policy version and the time with the patient’s record.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.