Toronto dental and aesthetic clinics: consult requests answered, chairs filled
Toronto patients compare clinics on their phone in the evening and book with whoever answers first. DICE answers questions about treatments, prices and preparation from your own pages, books consultations and sends reminders that cut no-shows.
Clinics in Toronto: what is different
- Many clinics in Ontario are health information custodians under PHIPA. DICE collects only the details needed to book and keeps clinical questions for your team.
- Regulatory colleges set advertising rules for their members. The agent sticks to facts from your pages and never promises results.
- Patients from the city’s many language communities ask in Mandarin, Cantonese, Farsi, Tamil or Portuguese. The agent answers in their language and books in yours.
Languages your customers use
Toronto customers write in English first, and many switch to the language they use at home: Mandarin, Cantonese, Punjabi, Tamil, Tagalog, Urdu, Persian, Portuguese, Spanish or Italian. A reply in the customer’s own language often decides who gets the job.
Rules that shape your replies
Private businesses in Ontario follow PIPEDA for personal information. Commercial emails and texts fall under CASL: you need consent, you must say who is writing, and every message needs a working unsubscribe. Organizations with 50 or more employees in Ontario also have AODA duties for an accessible website.
DICE records consent with the exact wording and policy version, stops follow-ups on STOP or unsubscribe, and sends in your business name. The chat widget is designed for WCAG 2.1 AA and checked with automated accessibility tests: keyboard use, screen-reader labels, visible focus.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for clinics in Toronto
Consultation booking
Books into your calendar with deposits if you use them.
Treatment questions
Answers from your treatment pages and links the source.
No medical advice
Any symptom or clinical question goes to your team.
Questions from Toronto
Will the assistant give dental or medical advice?
No. It answers from your published pages about services, prices and preparation, and passes clinical questions to your team.
Can it take a deposit when a patient books?
Yes, if you turn deposits on. The money goes to your own Stripe account and the patient accepts your cancellation policy first.
How does it handle personal health information?
It asks only for what booking needs, keeps it in your account, and lets you export or erase a patient’s record on request.
Our patients write in Farsi and Mandarin. Does the agent reply in those languages?
Yes. It supports Persian, and it replies in Mandarin when the patient writes in it, citing your pages.
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.