Calgary no-heat calls and hail repairs, answered before the next company calls back
A furnace failure in a Calgary cold snap or roof and siding damage after a hailstorm brings a wave of messages at once. DICE answers them all from your website, sorts emergencies from estimates and books what can wait.
Home services in Calgary: what is different
- For a gas smell, the agent tells the customer to leave and call 911 and ATCO from outside, then alerts your on-call person.
- After a hailstorm, customers ask whether you work with their insurer and how claims work. The agent answers from your insurance page and books an inspection.
- During a cold snap the agent can put no-heat calls ahead of routine maintenance requests, so your dispatcher sees the urgent ones first.
Languages your customers use
Calgary inquiries come mostly in English, with a steady flow in Punjabi, Tagalog, Cantonese, Mandarin, Spanish, Arabic, Urdu and Vietnamese. Newcomers often write short messages from a phone and expect a quick, plain answer.
Rules that shape your replies
Private businesses in Alberta follow Alberta’s Personal Information Protection Act (PIPA). CASL applies to commercial electronic messages: consent first, identify yourself, include an unsubscribe.
DICE asks for consent before any marketing follow-up, keeps the proof, and never sends a message during your quiet hours. Customers can ask for a person at any point and the agent hands over.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for home services in Calgary
Storm surges
Handles many conversations at once and books inspections in order.
Emergency triage
Flags no-heat and flooding as urgent and alerts your on-call tech.
Insurance questions
Explains your claim process from your own pages.
Questions from Calgary
What happens when fifty people message after a hailstorm?
The agent answers every conversation, collects addresses and photos, books inspections into open slots and marks the rest for a callback. Nobody waits for a person to get to their message.
Does it know our service area in Calgary and nearby towns?
You set it by postal code or area. The agent checks the customer’s address and says politely when you do not serve it.
Can it tell customers whether we deal with their insurer?
Yes, if your site says so. Otherwise it says it will check and passes the question to your team.
Does it follow Alberta privacy rules?
Customer data stays in your account, consent is recorded with its wording, and you can export or erase any customer’s record, which supports your duties under Alberta PIPA.
More: Home services with DICE · Toronto · Vancouver · Montreal
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.