Answer every Toronto furnace, plumbing and AC request, even at 2 am
When a furnace quits in January or a basement floods in April, Toronto homeowners message three companies and hire the first one that answers with a time. DICE answers from your website, collects the address and photos, and books the visit or wakes your on-call tech.
Home services in Toronto: what is different
- For a gas smell, the agent tells the customer to leave the house and call 911 and Enbridge Gas from outside, then alerts your on-call person. It never troubleshoots a gas leak in chat.
- Customers often ask whether you are TSSA registered for gas work or licensed for the job. The agent answers from the licence details on your site and says so when it cannot find them.
- Postal code checks against your service area let the agent decline politely outside the GTA zones you serve, instead of booking a visit you would cancel.
Languages your customers use
Toronto customers write in English first, and many switch to the language they use at home: Mandarin, Cantonese, Punjabi, Tamil, Tagalog, Urdu, Persian, Portuguese, Spanish or Italian. A reply in the customer’s own language often decides who gets the job.
Rules that shape your replies
Private businesses in Ontario follow PIPEDA for personal information. Commercial emails and texts fall under CASL: you need consent, you must say who is writing, and every message needs a working unsubscribe. Organizations with 50 or more employees in Ontario also have AODA duties for an accessible website.
DICE records consent with the exact wording and policy version, stops follow-ups on STOP or unsubscribe, and sends in your business name. The chat widget is designed for WCAG 2.1 AA and checked with automated accessibility tests: keyboard use, screen-reader labels, visible focus.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for home services in Toronto
After-hours emergencies
Routes no-heat, flooding and gas calls to your on-call person with the details already collected.
Quotes from your price list
States a price only when your own page contains it, with the link.
Multilingual booking
Books in the customer’s language and sends the confirmation the same way.
Questions from Toronto
Can the assistant handle a furnace emergency in the middle of the night?
It collects the address, the symptoms and a callback number, tells the customer what to do while they wait, and alerts your on-call technician by SMS or phone push. A gas smell always gets the leave-and-call-911 instruction first.
Will it quote prices for a Toronto water heater replacement?
Only if your website or price list states them. Otherwise it explains what affects the price and offers a visit or a call.
Our customers write in Cantonese and Punjabi. Does that work?
The agent replies in the customer’s language when it can and keeps your service descriptions from your site. Your team sees the conversation with a translation.
Does it respect CASL for follow-ups?
Yes. It sends a follow-up only when the customer gave consent or asked for a quote, identifies your business in every message and stops on STOP or unsubscribe.
More: Home services with DICE · Vancouver · Calgary · Montreal
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.