Montreal heating and plumbing requests, answered in French first
Montreal customers expect service in French, and many write in English or Arabic too. DICE answers from your website in the customer’s language, French by default, and books the visit or calls in your on-call person.
Home services in Montreal: what is different
- For a gas smell, the agent tells the customer to leave and call 911 and Énergir from outside, then alerts your on-call person.
- Quebec contractors are licensed by the Régie du bâtiment du Québec. Customers ask for the licence number; the agent answers from your site.
- Law 25 asks for clear consent for each purpose. DICE asks separately for follow-up messages and records the French wording the customer saw.
Languages your customers use
Montreal customers expect French first. Many write in English, and a meaningful number write in Arabic, Spanish, Haitian Creole, Italian, Mandarin, Vietnamese or Persian. Under Quebec’s Charter of the French Language, businesses serve and inform consumers in French, so French replies are the default and other languages follow the customer’s lead.
Rules that shape your replies
Quebec’s Law 25 adds duties that go further than PIPEDA: a named person responsible for personal information, consent that is clear and requested separately for each purpose, notice when a technology can identify, locate or profile someone, and disclosure when a decision is made only by automated processing. CASL governs commercial emails and texts.
DICE answers in French by default for Quebec businesses, stores separate consent records per purpose with the exact French wording shown, discloses that the assistant is automated, and lets the customer reach a person. Nothing is decided about a customer by the model alone.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for home services in Montreal
French by default
Replies in French unless the customer writes in another language.
Consent per purpose
Separate consent for quotes, reminders and marketing follow-ups.
Emergency routing
No heat, water leaks and gas calls reach your on-call person with the details.
Questions from Montreal
Does the assistant answer in French?
Yes. For a Quebec business it answers in French by default and switches only when the customer writes in another language.
How does it handle Law 25 consent?
It asks for consent for each purpose separately, shows the text in French, and stores the exact wording and policy version with the customer’s record.
Can customers ask for our RBQ licence number?
Yes. The agent answers from the licence details on your site and links the page.
Is it clear to customers that they are talking to an assistant?
Yes. The widget says it is an automated assistant, and the customer can ask for a person at any time.
More: Home services with DICE · Toronto · Vancouver · Calgary
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.