Vancouver plumbing, heating and heat pump requests, answered while you are on a job
Rain, old condo plumbing and the switch to heat pumps keep Vancouver trades busy. DICE answers the questions homeowners and strata managers ask, collects the unit and building details, and books the work into your calendar.
Home services in Vancouver: what is different
- For a gas smell, the agent tells the customer to leave and call 911 and FortisBC from outside, then alerts your on-call person.
- Strata buildings bring extra questions: access, parking, whether the strata manager must approve the work. The agent answers from your own policies page and passes anything else to your office.
- Heat pump questions often mention rebates. The agent links your rebate page when you have one and does not promise amounts it cannot cite.
Languages your customers use
In Metro Vancouver many inquiries arrive in Cantonese, Mandarin, Punjabi, Tagalog, Korean, Persian or Vietnamese, often from family members writing for an older relative. English replies still work for most, but a first answer in the customer’s language keeps the conversation going.
Rules that shape your replies
Private organizations in British Columbia follow BC’s Personal Information Protection Act (PIPA) instead of PIPEDA for most personal information. CASL still governs commercial emails and texts across Canada: consent, identification and unsubscribe.
DICE keeps each customer’s data inside your tenant, lets you export or erase a customer’s record on request, and logs consent with its source. Follow-ups stop on any opt-out word in six languages.
Rules change. Check the current text with the regulator or your advisor; this page is general information, not legal advice.
What DICE handles for home services in Vancouver
Strata and condo requests
Collects unit number, building access and the strata contact before booking.
Heat pump inquiries
Explains your install process from your pages and books an assessment.
Licensed work questions
Answers with the licence details from your site, including Technical Safety BC registration when you list it.
Questions from Vancouver
Can it book a plumber for a leak in a strata unit?
Yes. It asks for the unit, building access details and whether the leak affects a neighbour, then books the earliest slot or alerts your on-call person if water is still running.
Will it tell customers about heat pump rebates?
Only what your own pages say, with the link. It never states a rebate amount from general knowledge.
Our customers write in Mandarin and Korean. Can the agent reply?
Yes. It replies in the customer’s language and your staff see the conversation in English next to the original.
Does it follow BC privacy rules?
DICE keeps each customer’s data in your account, lets you export or erase it on request and records consent with its source, which supports your duties under BC PIPA.
More: Home services with DICE · Toronto · Calgary · Montreal
See it answer from your own website
Enter your address and an email. DICE reads part of your site and you chat with the result a few minutes later.